Terms Of Sale

Terms of Sale

By purchasing any Merchant Offering, Product or participating in other available programs via the Site, you agree to the Terms of Use, including, without limitation, the Terms of Sale specified below.

(a) In General

Descriptions of the Merchant Offerings and Products advertised on the Site are provided by the Merchant or other referenced third parties. We do not investigate or vet Merchants. We are not responsible for any claims associated with the description of the Merchant Offerings or Products. Pricing relating to certain Merchant Offerings, Products, and other available programs on the Site may change at any time in our sole discretion without notice.

A Merchant may advertise goods, services or experiences on the Site, or with respect to Products, supply products to us, that require the Merchant to have an up-to-date regulatory authorisation, license, or certification. We do not verify, validate, or collect evidence of any regulatory authorisation, license or certification from any Merchant (including, without limitation, Health & Fitness and Beauty & Spa Merchants). You should make whatever investigation you deem necessary or appropriate before purchasing any Merchant Offering or Product to determine whether: (i) the Merchant is qualified to provide the advertised good or perform the advertised service; or (ii) the Product is of the care and quality required. The Merchant is solely responsible for the care and quality of the goods and services being provided or the care and quality of the Products.

We are not a health or wellness provider and we do not, will not, and cannot refer, recommend, or endorse any specific professional services, products, or procedures that are advertised on the Site. The Site is not a substitute for professional advice, including, without limitation, medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a health condition. Never neglect to seek out or delay or disregard professional advice relating to your health because of something you have read on the Site.

We may, in its sole discretion, verify a user’s identity prior to processing a purchase. We may also refuse to process a purchase, may cancel a purchase, or may limit quantities, shipment, or food delivery to particular addresses, as reasonably deemed necessary, to comply with applicable law or to respond to a case of misrepresentation, fraud or known or potential violations of the law or these Terms of Use. Refunds for cancelled orders may be issued where appropriate subject to our Refunds and Returns Policy.

If an offer becomes unavailable between ordering and processing, we will either cancel or not process the order and will notify you by email.

We do not guarantee that it offers best available rates or prices and does not guarantee against pricing errors. We reserve the right, in our sole discretion, to not process or to cancel any orders placed, including, without limitation, if the price was incorrectly posted on the Site. If this occurs, we will attempt to notify you by email. In addition, we reserve the right, in our sole discretion, to correct any error in the stated retail price of the Merchant Offering or Product.

Our standard refund policies are located here.

(b) Merchant Offerings

(i) Vouchers

Vouchers are distributed by us and are redeemable for certain goods, services or experiences offered by, or facilitated through, the Merchant identified on the Voucher. The Merchant is solely responsible for redeeming the Voucher. Furthermore, the Merchant is fully and solely responsible for the care and quality of all goods and services it provides to you and for any and all injuries, illnesses, damages, claims, liabilities and costs (“Liabilities”) it may cause you to suffer, directly or indirectly, in full or in part, whether related to the use or redemption of a Voucher or not. You waive and release us and our subsidiaries, affiliates, partners, officers, directors, employees and agents from any Liabilities arising from or related to any act or omission of a Merchant in connection with your use of a Voucher or the goods, services or experiences a Merchant provides in connection with the Voucher.

By purchasing, viewing a mobile version, printing, accepting, using or attempting to use any Voucher, you agree specifically to the terms on the Voucher and any additional deal-specific terms advertised in connection with and on the Voucher at the time of purchase, the Terms of Use and these Terms of Sale. These rules apply to all Vouchers that we make available, unless otherwise disclosed in connection with the purchase of a particular Voucher, and except as otherwise required by law. In the event of a conflict between these rules and the terms advertised in connection with and on the Voucher at the time of purchase, the terms advertised in connection with and on the Voucher at the time of purchase will control. Any attempt to redeem a Voucher in violation of these Terms of Use (including, without limitation, the Terms of Sale) will render the Voucher void.

The Merchant is the sole issuer of the Voucher. Vouchers are not redeemable for cash, unless required by law. Unauthorised or unlawful reproduction, resale, modification, or trade of Vouchers is prohibited. Pricing relating to certain Merchant Offerings and Products on the Site may change at any time in our discretion, without notice.

The Merchant is solely responsible for the sale and shipment of alcoholic beverages. Any offer that features alcohol will contain information about shipping and other restrictions.

Additional terms applicable to traditional Vouchers. A traditional Voucher is any Voucher other than a Coupon, ticket, a Local Pick-Up Voucher (described below), or a Voucher redeemable for ticketed events or a Voucher redeemable for goods and services that has been scheduled for a specific date and time (i.e., a Booking). A traditional Voucher has two separate values: (i) the amount paid and (ii) the promotional value. The promotional value is the additional value beyond the amount paid. For example, if you pay £20 for a Voucher that entitles you to £50 of goods, services, or experiences from a Merchant, the amount paid is £20 (this amount does not expire until it is used or is refunded) and the promotional value is £30 (this amount expires on the date stated on the Voucher unless expiration of the promotional value is prohibited by law). The Merchant is responsible for permitting you to redeem the Voucher for at least the amount paid, even after the promotional value has expired. The amount paid WILL NEVER EXPIRE. The promotional value of a traditional Voucher may not be combined with other offers and no portion of its value is intended to cover tax or gratuity. Traditional Vouchers are not reloadable, meaning that the amount paid of the Voucher cannot be increased, but are fully transferrable.

Additional terms for Tickets and Admission Vouchers

Tickets and Admission Vouchers. Some Vouchers are redeemable for a ticket for admission, or may be used as a ticket for admission, to a specific event at a named venue. Any tickets or vouchers issued by us or the Merchant shall have no value once the event date and time has passed. Tickets and Admission Vouchers are final sale and non-refundable. Tickets and Admission Vouchers do not include any applicable gratuity. Unless a specific exception is made, Tickets and Admission Vouchers are not eligible for upgrades and are not transferable. Certain resale premiums and restrictions may apply. Tickets and Admission Vouchers obtained from unauthorised sources may be lost, stolen, or counterfeit, and if so are void.

Venues and Events. Opening acts, as well as individual performers, are subject to change or cancellation at any time without notice or recourse by you. Venues may search you as a condition of admission and ban or restrict certain items from being brought to the event and impose other rules on ticket-holders. You agree to all such rules and conditions and waive any related claims that may arise in conjunction with their imposition or execution. A ticket is a revocable license and admission may be refused for violation of the venue’s rules without refund, or for any or no reason upon refunding the amount paid. You voluntarily assume all risks and danger incidental to any event for which any Tickets and Admission Vouchers are issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against us, the venue, the issuer of the Tickets and Admission Vouchers, and all of their respective affiliates, agents, officers, directors, owners, and employees on behalf of yourself and any accompanying minor. You agree not to record or transmit or aid in recording or transmitting, any description, account, picture or reproduction of any event for which you purchase Tickets and Admission Vouchers. You agree that any event for which you purchase Tickets and Admission Vouchers is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature and that you have no expectation of privacy with regard to your actions or conduct at the event.

(ii) Getaways

Getaways that you purchase through the Site are subject to the terms below:

Getaways Flash Deals. A Getaways Flash Deal is our facilitated hotel or travel package at a named Merchant available for purchase for a limited period of time (“Getaways Flash Deal”). Unless otherwise specified, a Getaways Flash Deal is non-transferrable. A Getaways Flash Deal may not be sold, auctioned, or bartered. Cancellations to Getaways Flash Deals may only be made through us until the deadline specified in connection with the Getaways Flash Deal. Cancellations to any Getaways Flash Deal after the cancellation deadline and modifications to the traveller’s name are at the discretion of the Merchant and not us. We do not facilitate and are not liable for any special requests, which may be accommodated directly with the Merchant prior to check-in at the Merchant’s discretion. We strongly encourages all travellers to obtain independent travel insurance. You agree to abide by any additional rules and restrictions that the Merchant may require and violation of such additional rules and restrictions may result in additional charges and/or the cancellation of your Getaways Flash Deal.

There are two types of Getaways Flash Deals:

A Getaways Voucher is a voucher for a specified length of stay and room type that may be booked for a pre-defined range of dates at a named Merchant property (“Getaways Voucher”). The promotional value of a Getaways Voucher will EXPIRE on the book by date specified on the face of the Getaways Voucher, unless prohibited by law. The promotional value cannot be combined with other offers. Travel must be booked by the book-by-date by directly contacting the Merchant, and all travel must be completed by the travel by date specified on the Getaways Voucher. The amount paid WILL NEVER EXPIRE. After the promotional value has expired, the Merchant is responsible for permitting you to redeem the Getaways Voucher for at least the amount paid towards the advertised experience of the Getaways Flash Deal. Getaways Vouchers are not valid for existing reservations or for group bookings. Getaways Vouchers are not reloadable. Getaways Vouchers are fully transferable. Unless otherwise specified, Getaways Vouchers exclude all taxes and any other traveler costs including, without limitation, travel insurance, incidentals, service charges, gratuities or expenses due to special requests or add-ons.

A Getaways booking is a travel reservation for a specific check-in date, length of stay, and room type at a named Merchant property (“Getaways Bookings”). Getaways Bookings have no value once the check-in date has passed. Amounts displayed in the “Taxes and Fees” line include tax that we collect as an agent on behalf of the Merchant. Such taxes are transferred to the Merchant for payment to the appropriate taxing authority. In addition, the “Taxes and Fees” line may include a fee we charge and retain in exchange for the services we provide in facilitating your transaction with the Merchant. Our service fees vary based on the amount and type of Getaways Bookings. We will apply tax to the service fee, where applicable. You may also incur other charges collected by us at check-out which will be noted in the Getaways Flash Deal terms such as, but not limited to, hotel resort fees, cleaning fees, parking fees, and/or pet fees. Unless otherwise specified, Getaways Bookings expressly exclude any other traveller costs including, without limitation, travel insurance, incidentals, service charges, gratuities or expenses due to special requests or add-ons.

Getaways Market Pick hotels. A Getaways Market Pick hotel is a reservation for a specific check-in date, length of stay, and room type at a named Merchant property (“Getaways Market Pick hotel”). Getaways Market Pick hotels are non-transferrable, may not be sold, auctioned, or bartered, and have no value once the check-in date has passed. Unless otherwise specified, Getaways Market Pick hotels include tax recovery charges and service fees and expressly exclude any other traveller costs including, without limitation, travel insurance, incidentals, service charges, gratuities or expenses due to special requests or add-ons. The tax recovery charge is assessed to recover the amount we pay to the merchant in connection with your reservation for sales and use, occupancy room tax, excise tax, value added and other similar taxes, and the balance of the additional amount is a service fee we charge in connection with handling your reservation. We do not facilitate and is not liable for any special requests, which may be accommodated directly with the Merchant prior to check-in at the Merchant’s discretion. Cancellations to Getaways Market Pick hotels may only be made through us until the deadline specified in connection with the Getaways Market Pick hotel. Cancellations to any Getaways Market Pick hotel after the cancellation deadline are at the discretion of the Merchant and not us. We strongly encourage all travellers to obtain independent travel insurance. You agree to abide by any additional rules and restrictions that the Merchant may require, and violation of such additional rules and restrictions may result in additional charges and the cancellation of your Getaways Market Pick hotel.

(iii) Merchant Products

Through the Site, certain Merchants allow you to purchase various products directly from the Merchant. Terms and conditions regarding shipping, delivery, and returns will vary by Merchant and will be stated in the Merchant’s deal terms. Charges for delivery and applicable sales taxes will be added at checkout. Once you click the “Buy” button, we will notify the Merchant of your requested order. Your purchase is not complete until you receive an email from us confirming whether or not the Merchant has accepted your order. Merchant is solely responsible for all Merchant Products purchased through the Site.

(iv) Coupons

Coupons are offered by Merchants to consumers throughout the Site, including, without limitation, a portion of the Site dedicated to Coupons. Coupons are subject to the terms and conditions as specified by the Merchant. By obtaining or purchasing a Coupon through the Site, you acquire the right to redeem the Coupon with the Merchant. Any service fee retained by us from the sale of a Coupon, if applicable, is compensation to us for marketing, promoting, advertising, and distributing the Coupons on behalf of the Merchant. As the issuer of the Coupon, the Merchant shall be fully responsible for any and all Liabilities, caused in whole or in part by the Merchant, as well as for any Liabilities arising from any regulatory action. Coupons have no cash or residual value. We do not make any warranty in relation to the Coupons, including, without limitation, their validity and/or value. We are not a party to any transaction that the Merchant and you may enter into as a result of you purchasing any Coupon.

(v) Merchant Gift Cards

Merchant Gift Cards are offered by Merchants to consumers subject to the terms and conditions specified by the Merchant on the face of the Merchant Gift Card. By obtaining or purchasing a Merchant Gift Card through the Site, you acquire the right to redeem the Merchant Gift Card with the Merchant. Any service fee retained by us from the sale of a Merchant Gift Card is compensation to us for marketing, promoting, advertising, and distributing the Merchant Gift Cards on behalf of the Merchant. As the issuer of the Merchant Gift Card, the Merchant shall be fully responsible for any and all Liabilities, caused in whole or in part by the Merchant, as well as for any Liabilities arising from any regulatory action. We do not make any warranty in relation to the Merchant Gift Cards, including, without limitation, their validity or value. We are not a party to any transaction that the Merchant and you may enter into as a result of you purchasing any Merchant Gift Card.

(vi) Bookings

Through the Site, certain Merchants allow you to schedule use of your Voucher on a specific date and time (i.e., a Booking), and make any additional payments through the Site. Any additional charges that may be charged after the Booking, such as applicable gratuity, will be disclosed in connection with the Booking. Your Booking is not complete until you receive confirmation from us that the Booking is confirmed. Any scheduling restrictions, such as maximum group size or time and date availability, will be specified in connection with the Booking. The Merchant is solely responsible for honouring any booking that is not booked through the Site and associated discounts, as well as for any of Merchant’s customer loyalty programs. A Booking may not be sold, auctioned, or bartered. Additionally, the Merchant is solely responsible for the care and quality of all goods and services it provides to you. We do not facilitate nor is it liable for any special requests that the Merchant may accommodate at its discretion. It is within the Merchant’s sole discretion to provide an alternative date and time after a missed Booking.

If you purchase a Voucher but do not make Booking, the terms applicable to the amount paid and promotional value for traditional Vouchers apply. Restrictions regarding cancellation or rescheduling deadlines and availability of appointments may vary by Merchant and will be no less than 24 hours before your scheduled Booking, unless stated otherwise in connection with the Booking. If you do not cancel or reschedule your Booking before such cancellation or rescheduling deadline, your Voucher will be redeemed after such deadline passes. We will not provide a refund for any missed Booking if you do not cancel or reschedule before the deadline stated in connection with the Booking. The Merchant is solely responsible for all availability and all goods and services provided on and/or through the Site.

(c) Products

Products that you purchase through the Site are subject to the terms below:

Orders.

When you purchase a Product sold by us, clicking the “Complete Order” button constitutes an offer to buy the Products. Your purchase is not complete until we email you to confirm the transaction. We reserve the right to reject your offer and not conclude a contract with you.
If you wish to cancel your order before delivery or change the quantity of the Products purchased or the delivery address, please contact us within 2 hours of your purchase. Once that window closes, we cannot make changes to your order, although you may be eligible to make returns as outlined in these Terms of Sale, our Goods Return Policy, and the offer’s deal terms.

Shipping and Delivery.

Shipment and tracking options and applicable charges will be stated in the deal terms and will vary by offer. Shipment may be limited to specific geographic locations.
Shipping and delivery estimates are only estimates; they are not guaranteed delivery times and should not be relied upon as such.
We may have to cancel an order before your Products are delivered; if this happens, we will attempt to notify you at the email address that is registered with your account.
When Products are delivered to the delivery address provided at checkout, risk of loss and legal title to those Products will transfer to the recipient (i.e., the Products will become the recipient’s personal property).
It is your responsibility to ascertain and obey all applicable local, state, provincial, territorial, federal, and international laws (including, without limitation, minimum age requirements) relating to the receipt, possession, use, and sale of any Product.

Returns.

Most Products may be returned to us, subject to the Goods Return Policy, but certain Products are final sale and may not be returned unless defective, as set forth in the Goods Return Policy and the offer’s deal terms.
We take legal title to returned Products only after the Products arrive and are processed at the designated returns destination. We reserve the right, but has no obligation, to issue a refund without requiring a return. In this situation, we do not take title to the returned Products.
For purchases that qualify for a refund, we will issue a refund within 14 days after processing of a properly returned shipment. If stated, applicable shipping charges and restocking fees may be deducted from your refund.
We reserve the right to refuse to issue a refund and to recover the cost of the return delivery from you in the event that any Products you return: (i) are not eligible for return, in accordance with the Goods Return Policy or the offer’s deal terms, or (ii) are found to have suffered damage after delivery to you or have been misused or used other than in accordance with the Product directions or instructions.

Exchanges.

If the deal terms of an offer state that a Product is eligible for exchange, you can return it to us in exchange for a replacement. If a Product is not exchange eligible, you can still return the Product to us for a refund, subject to the Goods Return Policy.
If you initiate an exchange in the Return Centre, we will ship you a replacement Product at the same shipping speed as your original order.
You must return the original Product to us within 30 days using the return shipping label provided by us in the Return Centre. If the original Product is not returned to us within 30 days, you will be charged for both the original Product and replacement Product.
If the price of the replacement Product exceeds the price of the original Product, we will alert you and give you the opportunity to accept or reject an additional charge for the difference. If you decline to accept the additional charge, you can still return the original Product for a refund, subject to the Goods Return Policy.
If the price of the replacement Product is less than the price of the original Product, we will alert you and credit the difference to your account.

Pricing, Products, and Accuracy.

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